If you cancel your participation in an adventure more than 3 months prior to your departure date, we will provide you with a credit voucher for 100% of the price paid. The credit voucher is valid for 12 months, to be put towards the price of an alternative adventure of your choice with a departure date within 12-months from the departure date of the adventure. If you do not utilise the credit voucher it will expire. You accept that there will be no entitlement to a refund of the price paid. For registrations made prior to April 2020, your credit voucher will be valid until 31 December 2022, meaning you can participate in an alternative adventure departing until then. You will need to let Inspired Adventures of the alternative adventure you have chosen by 31 December 2021.

If you cancel less than 3 months prior to your departure date, you will receive no refund or compensation if you cancel for change of mind, or in cases where you are unable to travel for any reason unrelated to us.  

If you cancel less than 3 months prior to your departure due to your state/region being in lockdown, we will provide you with a credit voucher of 100% of the price paid. The credit voucher is valid for 12 months to be put towards the price of an alternative adventure of your choice with a departure date within 12-months from the departure date of the adventure that is cancelled or postponed. If you do not utilise the credit voucher within that time it will expire. You accept that there will be no entitlement to a refund of the price paid. For registrations made prior to April 2020, your credit voucher will entitle you to participate in an alternative adventure departing until 31 December 2022. If so, you must advise us of your new chosen dates for your chosen alternative adventure by 31 December 2021.

We will provide you with a credit voucher of 100% of the price if you are unable to travel due to government-mandated restrictions. The credit voucher is valid for 12 months to be put towards the price of an alternative adventure of your choice with a departure date within 12-months from the departure date of the adventure that is cancelled or postponed. If you do not utilise the credit voucher within that time it will expire. You accept that there will be no entitlement to a refund of the price paid. For registrations made prior to April 2020, your credit voucher will entitle you to participate in an alternative adventure departing until 31 December 2022. If so, you must advise us of your new chosen dates for your chosen alternative adventure by 31 December 2021.

If travel restrictions are in place that means the adventure is unable to go ahead on the specified dates, we will consult with you and explore postponement or an alternative adventure.

We require anyone with a pre-existing condition to provide us with a medical form upon sign up in addition to during pre-departure (1-4 months out from departure). If you fail to receive medical clearance due to a pre-existing condition more than 6 months from departure, we will offer you a refund for expenses paid, minus an administration fee. If you fail to receive medical clearance less than 6 months from departure, we will offer you a credit voucher.

We are keeping a close eye on case numbers and restrictions and will endeavour to act proactively to give as much notice to you as possible. However, restrictions can change rapidly and we may need to make last-minute changes in the interest of your health and safety.

Unfortunately, travel insurance providers are not covering losses related to the pandemic. Ensure you read your Product Disclosure Statement (PDS) carefully to know what your travel insurance will cover and what is excluded. (For domestic travel: Domestic travel insurance cannot legally cover medical expenses. Medicare or your private health cover will be able to assist you in the case of medical requirements.)

We understand that flight schedules have been less reliable than usual. We recommend planning to arrive with enough time that a delay will not risk arriving on time for the start of the adventure. If you arrive late to the adventure as a result of a flight delay, we will do all we can to assist you in joining the team late, but are unable to provide compensation for lost days. Check with your flight carrier regarding their cancellation and rebooking policies. Purchase flexi-fare air tickets to be able to change your booking with minimal change fees.

We will inform you of entry requirements for the country/state you are entering in your Final Documents (4-6 weeks out from departure). However, it is your responsibility to ensure you are aware of any changes to the requirements and to hold a passport and visas which are valid for entry.